Help Center

Your quick guide to credits, events, and getting the best synchronized experience.

Credits & Events

Wave2.Club uses a simple credit system so you only pay for what you use.

Tip: Running low? You can top up credits at any time—tier upgrades for eligible accounts are applied automatically when you purchase packs.

Sample Credit Packs (Matches Pricing Tiers)

Pack / CreditsExample UsageNotes
Flick (5) 1 Regular event Great for first live test
Wiggle (50) 10 Regular events Most popular starter bundle
Wave (500) 100 Regular OR 1 Promoted $2,499 — unlocks promo-scale capacity
Enterprise (Custom) High-volume / promoted events Contact Sales for tailored pricing

Q&A Quick Tips

How do I create multiple color sequences for different sections in the same event? Set up separate Wave2.Club events for each audience block (for example, “Section 324,” “Section 325,” and so on), tailor the color sequence for that section, and distribute the matching link or QR code to the fans seated there. When showtime starts, each participant simply opens the event that matches their section name and the arena lights stay perfectly coordinated even though every section is running its own palette.

Synchronization & Timing

Our platform continuously synchronizes participant devices so light patterns and effects appear in unison. Minor timing differences can still happen due to factors outside our direct control:

We’re always refining our drift correction algorithms, time offset calibration, and wake-handling logic to keep devices within a very tight synchronization window.

Best Results

Ask participants to keep the Wave2.Club page visible and avoid switching apps mid‑event.

Battery Modes

Low Power / Battery Saver modes may delay animations—disable them for critical shows.

Stable Network

Encourage Wi‑Fi where possible. Moving between networks can cause brief resync.

Wake Timing

If a device sleeps and wakes, we re-sync automatically, but brief variance can appear.

QR Code Scanner Compatibility

Most modern smartphones can scan QR codes directly with their camera app. However, some older Android devices may need additional setup or alternatives:

Older Android Phones

If your camera doesn't automatically detect QR codes, you may need to manually activate the QR scanner feature in your camera settings or download a dedicated QR scanner app from the Google Play Store.

Alternative Method

Can't scan QR codes? Ask someone to send you the event URL directly via text message, email, or messaging app. You can then tap the link to join the event normally.

QR Scanner Apps

Popular free QR scanner apps include "QR & Barcode Scanner" and "QR Code Reader" - search for these in your app store if your built-in camera doesn't work.

Share Event Links

Event organizers can easily share the direct URL link alongside the QR code to ensure everyone can participate regardless of their device capabilities.

Pro Tip: If you're organizing an event, consider providing both the QR code AND the direct link to ensure maximum accessibility for all participants.

iPhone Home Screen Web App

On iPhone or iPad using Safari you can add Wave2.Club to your Home Screen for an app-like fullscreen experience:

  1. Open the site in Safari.
  2. Tap the Share icon.
  3. Select Add to Home Screen.
  4. Launch the new icon—no browser toolbars, cleaner visuals.

This is especially recommended for live event use.

Need More Help?

If you have questions about scaling, custom branding, or advanced usage, reach out to our support team at support@wave2.club.

We’re committed to iterating rapidly—your feedback directly shapes improvements.

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