Help Center

Your quick guide to credits, events, and getting the best synchronized experience.

Credits & Events

Wave2.Club uses a simple credit system so you only pay for what you use.

Tip: Running low? You can top up credits at any time—tier upgrades for eligible accounts are applied automatically when you purchase packs.

Sample Credit Packs (Matches Pricing Tiers)

Pack / CreditsExample UsageNotes
Flick (5) 1 Regular event Great for first live test
Wiggle (50) 10 Regular events Most popular starter bundle
Wave (500) 100 Regular OR 1 Promoted Unlocks promo-scale capacity
Sweep (2000) 400 Regular OR 4 Promoted Campaigns & recurring series

Synchronization & Timing

Our platform continuously synchronizes participant devices so light patterns and effects appear in unison. Minor timing differences can still happen due to factors outside our direct control:

We’re always refining our drift correction algorithms, time offset calibration, and wake-handling logic to keep devices within a very tight synchronization window.

Best Results

Ask participants to keep the Wave2.Club page visible and avoid switching apps mid‑event.

Battery Modes

Low Power / Battery Saver modes may delay animations—disable them for critical shows.

Stable Network

Encourage Wi‑Fi where possible. Moving between networks can cause brief resync.

Wake Timing

If a device sleeps and wakes, we re-sync automatically, but brief variance can appear.

Joining Events

Right now, new devices cannot join after an event has started. This policy ensures consistency and timing integrity for all active participants from the beginning. If late join support becomes available, we’ll announce it in the dashboard.

iPhone Home Screen Web App

On iPhone or iPad using Safari you can add Wave2.Club to your Home Screen for an app-like fullscreen experience:

  1. Open the site in Safari.
  2. Tap the Share icon.
  3. Select Add to Home Screen.
  4. Launch the new icon—no browser toolbars, cleaner visuals.

This is especially recommended for live event use.

Need More Help?

If you have questions about scaling, custom branding, or advanced usage, reach out to our support team at support@wave2.club.

We’re committed to iterating rapidly—your feedback directly shapes improvements.

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